Refund Policy

Introduction

At KikSocial, we are committed to providing high-quality social media management services. We understand that sometimes things don’t work out as planned, and we want to make sure our clients have a clear understanding of our refund policy.

1. Refund Eligibility

We offer a 30-day satisfaction guarantee for all new customers. If you are not completely satisfied with our services within the first 30 days of your subscription, you may request a full refund.

2. Refund Process

• To request a refund, please contact our customer support team at hello@kiksocial.com within 30 days of your initial subscription date.
• Your refund request should include your account details and a brief explanation of the reason for your dissatisfaction.
• Once your request is received and reviewed, we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method used during the subscription.

3. Cancellation Policy

• You may cancel your subscription at any time. To cancel, please visit your account settings or contact our support team at hello@kiksocial.com.
• Upon cancellation, no further charges will be applied to your account. However, services already rendered during the billing period will not be refunded.

4. Non-Refundable Situations

• Refunds will not be issued for accounts that have violated our Terms of Service.
• Refunds are not applicable for partial months of service beyond the initial 14-day period.
• Promotional and discount plans are non-refundable after the 30-day satisfaction guarantee period.

5. Service-Specific Refunds

• For specific services or add-ons that are not part of the regular monthly subscription, refunds will be evaluated on a case-by-case basis. Please contact hello@kiksocial.com for more information.

We value your business and aim to ensure your complete satisfaction with our services. Thank you for choosing KikSocial.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

KikSocial
Address: 100 King St W Suite 5600, Toronto, ON M5X 1C9
Email: hello@kiksocial.com
Phone #: +1 647-831-5008